This cancellation policy outlines about how you can cancel
or seek a refund for a product / service that you have purchased through the
Platform. Under this policy:Cancellations will only be considered if the
request is made 1 days of placing the
order. However, cancellation request may not be entertained if the orders have
been communicated to such sellers / merchant(s) listed on the Platform and they
have initiated the process of shipping them, or the product is out for
delivery. In such an even, you may choose to reject the product at the
doorstep. 5 does not accept cancellation requests for perishable items like
flowers, eatables, etc. However, the refund / replacement can be made if the
user establishes that quality of the product delivered is not good.In case of
receipt of damaged or defective items, please report to our customer service
team. The request would be entertained once the seller/ merchant listed on the
Platform, has checked and determined the same at its own end. This should be
reported within 1 days of receipt of products. In case you feel that the
product received is not as shown on the site or as per your expectations, you
must bring it to the notice of our customer service within 1 of receiving the
product. The customer service team after looking into your complaint will take
an appropriate decision.In case of complaints regarding the products that come
with a warranty from the manufacturers, please refer the issue to them.In case
of any refunds approved by 1 , it will
take 2 for the refund to be processed to
you.